XF Premium Tickets: Help Desk and Knowledge Base 2.10.0

Tickets 2.10.0 is now available for all licensed customers to download.

• Add criteria to match tickets that do not have a particular status or priority.
• Add description and usage help support for ticket prefixes.
• Add various widget positions across the add-on.
• Compatibility fix for moderator tools dropdown not appearing correctly on UI.X styles.

Fix "Call to a member function setAsSaved() on false" error.

• Allow staff users to set a separate signature for help desk replies.
• Display open and total ticket counts on the category list when viewing the ticket queue.
• Add a style property to toggle how ticket counts should be displayed on the category list.
• Fix not being able to delete attachments from ticket messages.
• Fix not being able to unlock locked tickets from the ticket edit page.
• Fix anonymised staff replies would cause the first message of a ticket to be indexed as a guest instead of the actual user or the anonymised account.
• Fix quotes/mentions from anonymised messages attributed to the ticket starter.
• Fix an issue preventing audio/video content being uploaded to knowledge base articles.
• Fix duplicate images potentially showing in the knowledge base articles attachment lightbox.
• Various bits of code clean up.